These terms and conditions set out the terms on which you contract with All Iceland Ltd. For holidays including flights you are protected by our Air Travel Organisers Licence (ATOL) 7340 Issued by the Civil Aviation Authority (CAA). The contract is made on the terms of the booking conditions, which are governed by English law, and the jurisdiction of the English Courts.
All Information provided on this website http://www.all-iceland.co.uk/ is to the best of our knowledge correct at the time of publication. We will advise you of any changes that are fundamental to the contractor which we believe will affect your holidays. Please contact us if you have any requirements which are fundamental to your holiday so that we can give you the latest information at the time of booking.
1. Booking
When booking a holiday package which does not include flights, a deposit of £150 per person is required within 5 working days to confirm the booking. When booking a package which includes flights, a payment of the deposit and the full airfare is required to guarantee the flights. In the case that a booking is made less than 8 weeks prior to the travel date, a payment of the full price is required. The person making the booking is responsible for the party signed for on the booking form. You must be at least 18 years of age to make a booking. When a booking is made on our webpage an immediate confirmation is sent. When a booking is made by email, fax, telephone or mail, a confirmation is sent to you when the payment has cleared and the contract is made. Most airfares are non-refundable and non-changeable.
When you buy an ATOL protected air holiday package from All Iceland Ltd, you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 7340. The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This price is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.
2. Payment
A full payment for the airfare is required at the time of the booking in order to guarantee the flights. We hold your deposit towards the full cost of the holiday. The balance must be received by us no later than 8 weeks prior to departure. If you do not pay the full cost within the time specified we reserve the right to cancel all arrangement made on your behalf and retain anything previously paid.
3. Payment method
We accept Visa, Mastercard, debit card or cheque. A bank transfer is our preferred method of payment. Credit card transactions will incur a charge of 1.75% of the transaction cost. A debit card transaction will incur a charge of 1% of the transaction cost.
4. Price guarantee
We reserve the right to notify you of any increase in advertised prices before accepting your booking. Once you have made the booking the price is fully guaranteed and will not be subject to any additional surcharges. Optional excursions not paid for may be subject to price changes by the supplier. All prices are guaranteed in Icelandic krona and may change in line with currency fluctuations.
5. Best value
We pride ourselves on offering excellent value for money and believe that our prices reflect this. However, if you see a comparable holiday at a more competitive price, prior to booking with us, then we promise to match it. Please forward details of the written offer to our team either by post, fax or email to info@alliceland.co.uk.
This Price Promise applies to quotes from UK-based tour operators and excludes group tours. Details of the quote must be received in writing or via email from a verified source, prior to booking with All Iceland.
6. Cancellation by you
If you need to cancel your trip, please let us know as soon as possible. We will have to charge you for any losses we incur because of your cancellation. However, we will do everything we can to minimise your loss. Please note the non-refundable air tickets and non refundable hotel cost will be charged at 100%. The other holiday charges will be charged for as below.
Maximum cancellation fee:
Up to 8 weeks prior to departure: deposit
3-8 weeks prior to departure: 40% of holiday cost
2-3 weeks prior to departure – 60% of holiday cost
0-2 weeks prior to departure – 90% of holiday cost
Insurance fees and fees for changes are non refundable. All Iceland recommends you take out travel insurance when travelling abroad.
7. Cancellation or alteration by All Iceland
We will only cancel your trip or alter it if forced to. The cancellation will take place not later than one month prior to the departure date. Where cancellation is made because of circumstances beyond our control by force majeure no compensation will be paid. In such circumstances we will promptly repay all monies paid.
If a tour or a leg of the trip needs to be cancelled or altered because of our supplier’s cancellation we will offer a similar trip or similar accommodation. If an inferior or cheaper trip or accommodation is offered we will refund the difference.
8. Changes by the customer
The customer may alter their booking if it is possible. An administration fee of £50 per person will be charged on top of a supplier’s administration fee. Additional services can be booked and all related costs will be invoiced to the customer and no further amendment charges will be made.
9. Passports
A valid passport is required to enter Iceland. Non UK passport holders should check the requirements for entry to Iceland.
Foreign & Commonwealth Office Travel Advice
The Foreign & Commonwealth Office produces travel information.
Please visit www.fco.gov.uk/knowbeforeyougo
10. Liability
All Iceland disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside All Iceland’s control. All Iceland reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. We require that all clients have their own travel insurance, as clients are on their own responsibility on optional tours, such as riding tours and snow scooter tours.
11. Data protection
Personal data supplied by you as part of your booking is for the purposes of fulfilling the contract between us, and will be retained by us. We will never pass on your information to third parties, other than to fulfil the contract between us. We can use the information to keep you informed of our services and any special offers or deals which we think may be of interest to you. Please inform us at the time of booking if you do not wish us to use your information for this purpose.
The above is valid for the products of All Iceland, 90 London Road, SE1 6LN
By booking with All Iceland ltd. you accept the terms and conditions as published here. A booking is considered valid when a deposit has been received by All Iceland ltd.
12. Complaints
All Iceland does it´s very best to make your stay in Iceland as enjoyable as possible. We strive to meet your expectations of our service. If however you find a reason to complaint about the hotel, the car service the excursions – just anything, please inform the relevant party immediately so the cause can be corrected. If our partner in Iceland cannot solve your problem please contact All Iceland staff immediately. Please bear in mind that once the trip has been completed All Iceland cannot make any changes or refund.
